In his 1998 book, The Inmates Are Running the Asylum: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity, Alan Cooper outlined his methodology, called Goal-Directed® design, based on the concept that software should help users move towards their ultimate goal, rather than ensnaring them in computer minutiae.
Cooper’s design methodology “humanized technology” with use of personas as practical interaction design tools to create high-tech products that address user’s needs.
Today, the concepts of interaction design strategy, usability, and the use of personas have been broadly adopted across the software industry and in technology product design education.
One of the offshoots of this methodology is a field called User eXperience Design (UXD) which have been, for years since Cooper’s book, a topic in conversations, discussions, and workshops across continents and assimilated in any and almost all the successful high technology products and platforms of service that run in a Web browser.
The Social Media needs a goal-directed design–not the visual and human-computer interaction aspects of it alone but a “contextual functionality” to the design of its use. In doing so, we can begin to see more of the use of Social Media as a Web platform for society with us as participants not lurkers and creators of content not mere users of it.
Most, if not all, of recent developments in Social Media are open. When it was launched in 2006, one of Twitter’s functionalities is an improvement in use of SMS (short message service/text messaging) that before were only used with mobile phones. Users who signed up eventually found different uses for short-messaging on a large scale with tweets. And Twitter as it is used now as a topic-based, community-grown media has found greater purpose.
The Social Media is not much about technology, it is about us.
A post about why there are stragglers from Social Media from my friend RVBello is an advocacy and a call to mainstream the “other half” into starting to use Social Media as a digital tool for the better. And Open Forum with a post from Yvonne DiVita aptly puts that Social Networks recreate the offline notions of neighborhood online.
While many mavens have adopted ways to manage and cope with the dizzying array of online social platforms, average users–non-users more so–may find themselves at the beginning of the curve in need of a 12-step social identity program. This may lead to increased demand from typical participants to have a more integrated and simplified social tool and an opportunity for platforms and companies alike to meet this demand.
Jeremiah Owyang of Altimeter Group recently twitted betting that a growing requirement in Social Media is the ability to better manage online communities’ conversations. And vendors are fast sprouting to offer the integration, simplicity, and efficiency to manage distributed conversations in every part of our world.
The Web, with Websites as its manifest, will exponentially grow to serve as “digital hubs” or “online anchors” that integrate our social activity from many platforms. While further integration may come soon fast, it can also be as quick for our mass of stragglers from Social Media.
“Our job now is to speak to and through the people in our audiences simultaneously. The goal of course is to spread information across social graphs and interest graphs. The cultural impact of new media is profound as it weaves a new fabric for how we connect and communicate with one another.
“As a digital society, we are ushering in an era where everyday people form a global network of self-empowered social intermediaries that accelerate and proliferate the reach and effect of information and experiences.
“We are no longer just part of the information consumption production process; we are evolving the system for learning and sharing through real-time signal repeaters that boost the reach of digitally transmitted messages – from your status update to the world in seconds.”